WHAT IS VIRGIN HAIR?


Virgin hair is hair that has not been dyed, bleached, straightened, or chemically treated in any way. All of our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy, and will look gorgeous, wash after wash. All hair from K'Lashy Collection can be bleached, dyed, blow dried, and styled with hot styling tools. We guarantee that our hair is 100% human hair with all cuticles aligned in the same direction–or your money back.




HOW MUCH HAIR IS IN EACH BUNDLE?


Hair from K'Lashy Collection comes in bundles weighing 110 grams or between 3.2 and 4 ounces.




HOW MUCH HAIR WILL I NEED?


For a full install, you will need 3 bundles if using lengths shorter than 22 inches. For hair measuring 22 inches and up, it is recommended to use 4 bundles. For lengths 30 inches and longer, you will need 5 bundles. When using a closure, between 3-4 bundles are recommended for a voluminous look although 3 bundles can complete the install. When using a lace frontal, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install.




HOW LONG WILL THIS HAIR LAST?


With proper care, our hair extension bundles will last a year or longer. Lace closures usually last between 2-3 months. Because of the unique and delicate craftsmanship, lace frontals have a shorter life span of 4-6 weeks or 1-2 uses, and typically need to be re-applied and strictly maintained in order to get the full wear. Although versatile and flexible, Lace frontals are considered "temporary styles" due to the life span of the alice itself in comparison to a lace closure. To ensure that you our protecting your investment, K'Lashy Collection provides a hair care tips on our site to make sure that you get the most out of your beautiful virgin hair.




HOW DO I MAINTAIN MY HAIR EXTENSIONS?


To ensure that you are getting the most out of your virgin hair extensions, please view our Hair Care Tips: here: Hair and Lash Care.




CAN I COLOR AND/OR BLEACH THE HAIR?


Yes. This hair can be colored, bleached, straightened, and curled. It is recommended that you wash and condition it regularly after coloring. Treat this hair as if it is your own.









WHAT PAYMENTS DO YOU ACCEPT?


K'Lashy Collection gladly accepts MasterCard, Visa, and Discover credit and debit cards. Please note that we can only ship a credit/debit card order to the same address to which your statement is sent. Any order that fails to fit this criteria will not ship and be immediately refunded. This policy protects you from fraudulent use of your card.




WHAT IS YOUR RETURN POLICY?


Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases.

Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair. If you have any questions comments or concerns, contact K'Lashy Collection directly.





WHEN WILL MY ORDER SHIP?


Shipping days are Monday through Friday,excluding weekends and holidays. All orders placed over the weekend will be processed within the next business day. Once your payment has cleared, WHICH MAY TAKE UP TO FOUR BUSINESS DAYS you will receive an e-mail when your order has been processed, keep in mind this may take up to 48 hours. You will also receive a second confirmation e-mail once your order has been shipped which may included your tracking number.





HOW DO I CREATE AN ACCOUNT?


An account is not required to be able to shop with K'Lashy Collection, although strongly recommended. An account allows you to place orders without you having to fill in your details each time you shop with us.




HOW DO I RESET MY PASSWORD?


To reset your password, simply select the forgotten password link and you will be sent an email which will explain how you can change your password.




HOW DO I CHANGE THE DETAILS ON MY ACCOUNT?


You can change your details by logging in. simply click on ‘My Addresses’. On this page you can change your personal information and address.




WHY CAN'T I SIGN INTO MY ACCOUNT?


Please be sure that you are entering the correct username and password to sign into your account. If you have forgotten your password, visit the forgotten password link to reset.





WHEN WILL MY ORDER SHIP?


Shipping days are Monday through Friday,excluding weekends and holidays. All orders placed over the weekend will be processed within the next business day. Once your payment has cleared, WHICH MAY TAKE UP TO FOUR BUSINESS DAYS you will receive an e-mail when your order has been processed, keep in mind this may take up to 48 hours. You will also receive a second confirmation e-mail once your order has been shipped which may included your tracking number.





FREE SHIPPING ON ALL ORDERS OVER $390 

SHIPPING MAY TAKE LONGER DUE TO COVID19 7-15 DAYS

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